editing tools not showing up on conditions are

  • MedCenterDisplay
    Asked on February 19, 2018 at 2:40 PM

    When trying to setup a custom message as a thank you page under Conditions, the editing tools aren't showing up, so I can make changes to text, add images, etc.

    Jotform Thread 1389424 Screenshot
  • Richie JotForm Support
    Replied on February 19, 2018 at 3:58 PM

    I cloned your form but I can't seem to replicate the issue on the editing tools not showing in the Thank you page condition.

    editing tools not showing up on conditions are Image 1 Screenshot 20

    Kindly check again if the issue still remains,

    Thank you.

  • MedCenterDisplay
    Replied on February 27, 2018 at 2:32 PM

    Yes, the issue is still remaining. I've checked it on 3 browsers and I still can't see the editing tools when using the Cards template

  • Richie JotForm Support
    Replied on February 27, 2018 at 2:47 PM

    Thank you for the clarification, unfortunately you can only edit the text in your Thank you page.

    editing tools not showing up on conditions are Image 1 Screenshot 20

    That is why there is no editing tools when you try to edit the custom message in the submissions.

    To fully edit the thank you page, you can try to use the Classic Form.

    Hope this information helps.


    Please let us know if we can be of further assistance.