E-mail validator widget: Ability to re-enter the email address after clicking on Verify email button

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    Asked on February 19, 2018 at 08:24 PM

    I am using the E-mail Validator widget in one of my forms, and I recently had a situation in which someone told me that he entered his E-mail address and clicked "Verify Email", but never got the E-mail with a confirmation code. It turned out that this was due to him having entered his E-mail address incorrectly. I could not find a way to reset the field when I tested the form, so I suggested that he simply fill out the form again.

    Is there, however, a way to give the user the option to reset the E-mail Validator widget and enter their E-mail address again, given that making a mistake when typing one's E-mail address is not an uncommon occurrence?

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    Answered on February 20, 2018 at 01:45 AM

    Unfortunately, it is not possible to renter the email address in the widget without refreshing the form. However, you may consider enabling the option Continue Forms later option so that the other fields on the form will be saved in the browser storage.


    By enabling this option, the fields that were already filled with the previous data entered when the form is reloaded. Please give it a try and let us know if that works for you.

    Also, let me forward the thread to our backend team as a feature request for evaluation. We cannot guarantee that the feature will be implemented or cannot provide any ETA at this moment. However, if there is any update in this regard, you'll be posted here.


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    Answered on September 20, 2018 at 08:30 AM

    Hi, we apologize for the inconvenience. The problem has been fixed. Now the widget has a "Reset Email" button.


    Widget Team