Content missing in transfer between Jotform inbox and email form

glendeerescuedogs

Asked on February 20, 2018 at 5:02 AM

Hello. We have a problem where the Jotform inbox shows the form being completed correctly, with all information, but when it is transferred through to our Hotmail account, a large bundle of information (questions and answers) are lost.
Ardian_L

Replied on February 20, 2018 at 7:27 AM

Can you please provide a screenshot of the issue. I have tested out and in my case it was working fine?

I have cleared your forms cache, please make a test submission and provide the screenshot if the issue persists. Thank you!

glendeerescuedogs

Replied on February 20, 2018 at 1:56 PM

Hi Ardian. No, still not working. Here's a copy of where it skips:

As above all of our dogs will benefit from 1-1 behaviour support with an accredited IMDT force free trainer in the first few weeks. Some of our younger dogs will also benefit from an 8 week puppy training course along side behaviour support. Are you happy to commit to training, which must be booked and paid in advance of collection?	Yes
Do you have a preference in gender?	male
Preferred age?	Puppy
Are you willing to adopt a dog with minor medical issues e.g eye drops, heart medication, skin problems?	yes
Will you allow Glendee Rescue to do a home visit prior to and after adoption?	yes
Glendee Rescue is a non-profit making dog rescue centre. We are only able to rescue dogs from death with the help of financial support and fundraising. We use adoption fees to enable us to rescue more dogs. Are you happy to pay the non-negotiable adoption fee of £175 for a dog or £200 for a puppy?	y