My api call is not working

  • Profile Image
    BARRY 
    Asked on February 20, 2018 at 05:45 AM

    Hello,

    I'm a jotform user, i'm working in inextenso in Lyon France.


    When i make a call, my request is unsuccessfull.

    my call :  https://eu-api.jotform.com/form/72572313480352/submissions?apiKey=3d5a74d951b0926233b112b1bffb8739

    And the response  :

    403 Forbidden

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">

    <html>

        <head>

            <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />

            <title>Error #1xxx - JotForm is not available</title>

                            <li>The server is down for maintenance</li>

                            <li>There may be a network problem</li>

                            <li>The site may be experiencing excessive load</li>

                        </ul>

                </div>

                <div class="err-box">

                <div class="cf-error-details cf-error-1010">

      <h1>Access denied</h1>

      <p>The owner of this website (eu-api.jotform.com) has banned your access based on your browser's signature (3f00ce05490e5fb7-ua21).</p>

      <ul class="cferror_details">

        <li>Ray ID: 3f00ce05490e5fb7</li>

        <li>Timestamp: 2018-02-20 10:32:55 UTC</li>

        <li>Your IP address: 87.255.128.190</li>

        <li class="XXX_no_wrap_overflow_hidden">Requested URL: eu-api.jotform.com/form/72572313480352/submissions?apiKey=3d5a74d951b0926233b112b1bffb8739 </li>



    I'am using  tHttpRequest TALEND Studio component to make the call

  • Profile Image
    Ardian_L
    Answered on February 20, 2018 at 08:12 AM

    I have added your IP to our WhiteList. Can you please try again and let us know if the issue persists? We will be waiting for your reply. Thank you!

  • Profile Image
    Ardian_L
    Answered on February 21, 2018 at 10:26 AM

    I have added the IP you have provided to WhiteList. Please let us know if the issue persists. Thank you!