Can an account be recovered if we no longer have access to the email associated with it?

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    Justin Feldstein
    Asked on February 20, 2018 at 10:47 AM

    Hi,

    I have one form in an account I no longer have access to the email address for, it is called "Trade-in form" and the email address for the account is Justin@naudimonkey.com. Is there a way to recover the account? My current email is justin@audioden.com, user name "audioden".


    Thanks for your help, 


    Justin



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    david
    Answered on February 20, 2018 at 11:33 AM

    Since there is not billing information associated with that account and you no longer have access to the email address associated with the account, we have no way of verifying ownership from our end.  You could clone the form to your current account if you would like a fresh a new copy if your current account:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

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    audioden
    Answered on February 20, 2018 at 12:37 PM

    Hi David, 


    I tried to clone, but the tool said no form existed at the URL. Is there a way to find the direct URL of the form?

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    david
    Answered on February 20, 2018 at 12:40 PM

    I believe this is the form you are referring to:

    http://www.jotform.us/form/50173627220143

    There was also another Audioden form in that account:

    http://www.jotform.us/form/52598360853162