How do I stop receiving a notification to additional email address?

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    Tbbrown1021
    Asked on February 20, 2018 at 11:44 AM

    Hello for some reason everytime someone submits using jotform I get the email notification plus another email address gets the notification. I do not want this second email address receiving notifications. Please Help!


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    Kiran
    Answered on February 20, 2018 at 12:14 PM

    This issue might be caused when you have two different notifications setup on the form or use multiple email recipients on the same notification. In the first case, you may remove the notification from the form settings. If you have setup multiple email addresses in the same notification, you may remove it from the email notification settings. Please refer to the guide below that can help you with more information on notification or auto responder settings.

    https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    Hope this information helps. If you need any further assistance, please get back to us with the form URL so that we can assist you further.

    Thanks!