What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customer Received Error Message

    Asked by CompanyC on October 15, 2012 at 11:55 PM


    One of our customers received this error message.

    Is there a fix for this?

    Details: Transact: TIMESTAMP=2012%2d10%2d12T20%3a44%3a10Z&CORRELATIONID=d3dff8f833417&ACK=FailureWithWarning&VERSION=54%2e0&BUILD=3719653&L_ERRORCODE0=10433&L_ERRORCODE1=10501&L_SHORTMESSAGE0=Transaction%20refused%20because%20of%20an%20invalid%20argument%2e%20See%20additional%20error%20messages%20for%20details%2e&L_SHORTMESSAGE1=Invalid%20Configuration&L_LONGMESSAGE0=Value%20of%20OrderDescription%20element%20has%20been%20truncated%2e&L_LONGMESSAGE1=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Warning&L_SEVERITYCODE1=Error&AMT=296%2e00&CURRENCYCODE=USD

    Thank you.

    Page URL:

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    JotForm Support

    Answered by jonathan on October 16, 2012 at 12:02 AM


    Can you please share to us the process how the received error message occured?

    Was it when form was opened or submitted? Or on the email notification... If we can have more details, we can provide a much appropriate response and possible suggestions.

    Will await for your updates.


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    Answered by CompanyC on October 20, 2012 at 11:49 PM

    Hi, the error happened when the form was SUBMITTED.

    We received notice that another client experienced the same error recently, as well.

    Thanks for your help!

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    JotForm Support

    Answered by liyam on October 21, 2012 at 12:35 AM

    It says on the error that there is an invalid merchant configuration on your form.  As it appears that you are using Paypal Pro, please make sure you have accepted the merchant agreement in your PayPal account after your Pro account has been approved.