Customer Received Error Message

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    CompanyC
    Asked on October 15, 2012 at 11:55 PM

    Hello,

    One of our customers received this error message.

    Is there a fix for this?

    Details: Transact: TIMESTAMP=2012%2d10%2d12T20%3a44%3a10Z&CORRELATIONID=d3dff8f833417&ACK=FailureWithWarning&VERSION=54%2e0&BUILD=3719653&L_ERRORCODE0=10433&L_ERRORCODE1=10501&L_SHORTMESSAGE0=Transaction%20refused%20because%20of%20an%20invalid%20argument%2e%20See%20additional%20error%20messages%20for%20details%2e&L_SHORTMESSAGE1=Invalid%20Configuration&L_LONGMESSAGE0=Value%20of%20OrderDescription%20element%20has%20been%20truncated%2e&L_LONGMESSAGE1=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Warning&L_SEVERITYCODE1=Error&AMT=296%2e00&CURRENCYCODE=USD

    Thank you.

  • Profile Image
    jonathan
    Answered on October 16, 2012 at 12:02 AM

    Hi,

    Can you please share to us the process how the received error message occured?

    Was it when form was opened or submitted? Or on the email notification... If we can have more details, we can provide a much appropriate response and possible suggestions.

    Will await for your updates.

    Thanks.

  • Profile Image
    CompanyC
    Answered on October 20, 2012 at 11:49 PM

    Hi, the error happened when the form was SUBMITTED.

    We received notice that another client experienced the same error recently, as well.

    Thanks for your help!

  • Profile Image
    liyam
    Answered on October 21, 2012 at 12:35 AM

    It says on the error that there is an invalid merchant configuration on your form.  As it appears that you are using Paypal Pro, please make sure you have accepted the merchant agreement in your PayPal account after your Pro account has been approved.

    Thanks.