The next button is not working with Microsoft Edge

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    PearsonUK-forms
    Asked on February 20, 2018 at 11:57 AM

    Hi there 


    Number of users complained that the forms don't work with Microsoft Edge, below is one of the links: 

    https://form.jotformeu.com/PearsonUK-forms/btec-awards-2018-ni


    The next button on this form doesn't go anywhere on Edge, can this be addressed ASAP?


    Thanks

  • Profile Image
    BJoanna
    Answered on February 20, 2018 at 12:48 PM

    One of my colleagues tested your form using the latest version of Microsoft Edge, but he could not replicate the issue you reported. I also tested your form using Microsoft Edge emulator and the form is working properly there as well.

    1519148554ie.gif

    Were you also able to replicate the issue?

    Can you please ask your users to test the form again? You can also suggest them to check if the Edge is updated to the latest version. It is also possible that they have some browser extensions that are blocking the next button, so you can suggest them to turn them off and try again. They can also use some other browser. 

    If your form is embedded, please provide us the webpage URL so that we can test the form there.