- TwoBirdsLAsked on February 20, 2018 at 12:45 PM
Someone uploaded a very large file to my form this afternoon which has blown my account limit. I've deleted the form and file and the usage is now within my account limits but the form still isn't working on my website.
Is there an amount of time that it takes to reset itself? Or something else that I need to do to make it work again?
- JotForm SupportBDAVIDAnswered on February 20, 2018 at 01:21 PM
It should have been immediately, but it seems due to cache issues, it was not updated. We have cleared your forms cache, and it is now available. You can also clear your forms cache if this happens again: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
Also, you can limit the file size to be uploaded in your form: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit
Open a new thread if you need anything else, we will be glad to assist you.