- IndirectusAsked on February 20, 2018 at 12:47 PM
I'm working on a form that should send an email to the manager listed. It doesn't send and the field is filled out. Can you help with this?
- JotForm SupportJohn_BensonAnswered on February 20, 2018 at 01:35 PM
I am assuming that the manager's emails are these: (email@example.com, and firstname.lastname@example.org). If not, please provide the email address that is not receiving the notification email so we can check it further.
I checked the email addresses and they are not on our bounce list. Please check this guide to know more about why you're not receiving notification email: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications
Please try contacting your email service provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of IP Addresses and domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
I hope this information helps. Let us know if you need further assistance.