Submissions and payment tracking

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    Nathan Phillips
    Asked on February 20, 2018 at 01:22 PM

    I have a form that requires payment via paypal. I use the Jotform app that tracks submissions, but I want to know how to make it track only forms that recieved proper full payments. I don't want tracking on just submissions without payment.


    Setup: Shoot multiple bodybuilding events (12 a year) and the competitor signs up and pays via the jotform. 

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    John_Benson
    Answered on February 20, 2018 at 01:56 PM

    To view the successful payment submission, please visit the Submission Panel by following this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    For the submission without payment, please do not click the Complete Submission in the Incomplete Payment window. Instead, try to ignore it or delete it. 

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    For more information about incomplete payments, please check this guide: https://www.jotform.com/help/135-How-to-View-Incomplete-Payments