Payment limits: Overlimit - Forms disabled

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    BCAW
    Asked on February 20, 2018 at 01:58 PM

    Our current plan is the free plan. We’ve had only 2 applicants complete the form and submit payment so far. Why would JotForm disable our form? I thought the free plan allows for up to 100 form submissions? Please provide any insight. We want to resolve this issue ASAP.

  • Profile Image
    aubreybourke
    Answered on February 20, 2018 at 03:13 PM

    On the FREE plan you are limited to one payment submission per month. Payment submissions are different than regular submissions. They basically occur when you take a payment.

    Please see this guide:

    Understanding-Your-Account-Usage-and-Limits

     

    Your usage currently looks like this:

    1519156975rwnnh.png

    The solution is to either wait until the first day of next month (when the counter resets). Or you can upgrade to any paid plan with higher payment limits.

    Currently our offers look like this (payment limits underlined in red):

    15191570877ww17.png

    You can upgrade on this page:

    https://www.jotform.com/pricing