How many payment submissions are allowed?

  • Profile Image
    Asked on February 20, 2018 at 03:59 PM

    Our forms were disabled because we ran out of payment submissions included with the basic (free) subscription (it says we only get 1 per month). We have accepted numerous payment submissions per month in the past months and this has never been a problem. Has this recently changed for the basic subscription?

  • Profile Image
    Answered on February 20, 2018 at 04:52 PM

    We are sorry for the inconvenience, but as of February, we have rolled out our new limits to all users.

    For free users, you are entitled of 1 payment submission per month.

    You can check it on your myaccount/billing

    Please let us know if we can be of further assistance.