Form view limits reached on sub user account.

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    TXEd
    Asked on February 20, 2018 at 04:01 PM

     user with SBOE folder is getting a message that they are almost out of form views. The pricing page appears to show that we have the gold level. Is there a form view limit by folder?

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    Kevin_G
    Answered on February 20, 2018 at 05:08 PM

    The forms under the folder should use the main account limits, please note that the forms the sub user has created must be under the shared folder in order to have the limits of the main account applied, sub user accounts are not automatically upgraded to the same plan as the main account, they hold their own plan.

    I would recommend you to ask your sub user to move the forms he has created under his account to the folder you have shared. The forms can be found under "My Forms" page and the folder under the "Shared with you" section.

    Also, it's not possible to check the limits per folder, you can only check the the total views counter of all your forms, here is a guide that will help you with that: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits 

    I hope this helps.