No sign of a submission

  • Profile Image
    TheSignMakery
    Asked on February 20, 2018 at 05:23 PM

    hi,

    i sent out a link to register for one of my classes. Someone said they registered but it’s not showing in here or in my PayPal. Please advise. 

  • Profile Image
    Kevin_G
    Answered on February 20, 2018 at 07:08 PM

    I have checked your account and you seem to have already reached your payments limit, please information about account limits, including the payments limit, on the following link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits 

    Please also note that the submissions may be placed on the incomplete section, the following guides will help you doing so: 

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    I also noticed that your payment field is not required so the users may simply submit the forms without sending a payment. If you need to get payments for all the submissions, you would need to set the payment field as required, that can be done by editing your form on the builder, clicking on the payment section (where your products are displayed on)  and clicking on the settings icon, there you should find the "required" option that needs to be turned on. 

    I hope this helps. 


  • Profile Image
    TheSignMakery
    Answered on February 22, 2018 at 05:44 AM
    I do not see the required field on the payment section where is that?
    Also, I just realized that I had money sent to the wrong account. I added
    the to ‘the’ email address. How do I rectify the submissions already made?

    ...
  • Profile Image
    Kiran
    Answered on February 22, 2018 at 09:10 AM

    You may enable the required option from the payment field properties. Please see the screenshot below:

    1519308495Selection_121.png

    The other question related to wrong account is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/1393241

    Thank you!