Responding to question -- why I received an email requiring me to upgrade

  • Profile Image
    anaheimbeautiful
    Asked on February 20, 2018 at 07:12 PM

    I sent an email asking why I had received an email saying I needed a mandatory upgrade or my forms would be removed. I received an answer saying that there was no indication that I had exceeded my payment submissions requiring an upgrade. And asked what email was attached to my account. The correct email is: contact@anaheimbeautiful.org.

    I have attached a screen shot of the second email. 

    Since we are currently using jot forms for an upcoming event, I went ahead and paid the upgrade fee to avoid any removal of my forms. However, as a nonprofit that has very limited use, I would prefer to continue to use the basic plan if possible. 

    Thank you.

  • Profile Image
    liyam
    Answered on February 21, 2018 at 12:55 AM

    Upon checking your account's history, it was due to the receiving of a payment submission which triggered to notify you of an impending downgrade. Please note that free subscriptions are limited to one payment submission in a month. If you wish to receive more payment submissions, you are required to upgrade your account. You can check out the different payment limits on the pricing page.

    In addition, as you have mentioned that you are a non-profit organization, I would like to inform you that we offer a privilege of 50% discount on subscriptions for non-profit organizations. You can avail of this offer by submitting to us your proof of document that you are a non-profit through https://www.jotform.com/nonprofit/pricing/. Upon approval, you should receive an email and you can upgrade your subscription with the discount. 

    If you have questions, please let us know.