Paypal problem

  • Profile Image
    bzz1251
    Asked on February 20, 2018 at 09:49 PM

    Hi 


    My form has Paypal payment, but when it goes to the paypal page after users choose our products, it says 'Things don’t appear to be working at the moment. Please try again later.' (Please see the attached image) I'm jut wondering if this is the Paypal problem or Jotform doesn't send correct data to Paypal. It would be great if you could let me know how to solve this problem.

    Thanks,

    Masa

  • Profile Image
    Victoria_K
    Answered on February 21, 2018 at 03:43 AM

    I have checked your PayPal integration and it seems to be complete in case you have entered correct email for PayPal account. 

    There are several options to test the integration. As you have a free account, you do have only 1 payment submission for your forms. So, my recommendation is to test it in sandbox mode. You can see the detailed guide here: 

    How-to-Test-your-PayPal-Payment-Form


    Get back to us if the issue persists and we will gladly assist.