- Podsystemm2mAsked on February 21, 2018 at 05:25 AM
When I try to update the link under "I agree to terms & conditions" via the widget settings, I can change the URL but the the changes aren't saved.
Nothing happens when I click the "Update Widget" button. I'm using a Mac with Safari 11.02 - but the problem persists in Chrome too.
- JotForm SupportAdrianAnswered on February 21, 2018 at 08:26 AM
I have cloned your form and I was able to replicate the issue.
Can you please try adding another instance of the Terms and Conditions widget and removing the widget that is not working.
This should fix the issue.
Let us know if you need further assistance.
- Podsystemm2mAnswered on February 21, 2018 at 10:08 AM
Thanks Adrian, that worked!
A follow up question- should I delete or hide the inoperative widget? There is a note saying that the data may be lost if this is deleted, we need to keep account of who has agreed to our T&C's but I also don't want to clutter up the form with unused fields. What do you suggest?
- JotForm SupportAdrianAnswered on February 21, 2018 at 10:43 AM
Yes, that is correct. Deleting the field would also delete the data for that field. I apologize for not mentioning that.
Since that field is required, it means that all the users who submitted the form have agreed to the terms and conditions.
I suggest you hide it if you want to keep the data for the previous submissions for that field.
- Podsystemm2mAnswered on February 21, 2018 at 11:32 AM
Thanks for clarifying.