Why can't I submit my form?

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    jpl1953
    Asked on February 21, 2018 at 05:57 AM

    ive created a card form but when I go to it I safari either on my iMac or my<iPad,the form does not load thief institute I need to click the refresh button. 

    Once loaded I can complete it,ok but when clicking submit the form hangs and no data is submitted and it doesn’t proceed to the thank you message.

  • Profile Image
    Sabbir
    Answered on February 21, 2018 at 08:48 AM

    I have checked your form and the form loads without any issue.

    I tried to submit the form and I reproduced the issue of the form not being submitted.

    I found you have enabled "Encrypt Form Data" option in your form settings. This could be a possible reason behind this.

    If you did not enable this, you can disable and check again by submitting your form.

    Go to Settings->Form Settings->Show More Options

    Scroll down to "Encrypt Form Data".

    You can also follow the proper way to encrypt your form data by following this guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Let us know if you have any further query.