- jpl1953Asked on February 21, 2018 at 05:57 AM
ive created a card form but when I go to it I safari either on my iMac or my<iPad,the form does not load thief institute I need to click the refresh button.Â
Once loaded I can complete it,ok but when clicking submit the form hangs and no data is submitted and it doesnâ€™t proceed to the thank you message.
- SabbirAnswered on February 21, 2018 at 08:48 AM
I have checked your form and the form loads without any issue.
I tried to submit the form and I reproduced the issue of the form not being submitted.
I found you have enabled "Encrypt Form Data" option in your form settings. This could be a possible reason behind this.
If you did not enable this, you can disable and check again by submitting your form.
Go to Settings->Form Settings->Show More Options
Scroll down to "Encrypt Form Data".
You can also follow the proper way to encrypt your form data by following this guide:
Let us know if you have any further query.