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jpl1953Asked on February 21, 2018 at 5:57 AM
ive created a card form but when I go to it I safari either on my iMac or my<iPad,the form does not load thief institute I need to click the refresh button.
Once loaded I can complete it,ok but when clicking submit the form hangs and no data is submitted and it doesn’t proceed to the thank you message.
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SabbirReplied on February 21, 2018 at 8:48 AM
I have checked your form and the form loads without any issue.
I tried to submit the form and I reproduced the issue of the form not being submitted.
I found you have enabled "Encrypt Form Data" option in your form settings. This could be a possible reason behind this.
If you did not enable this, you can disable and check again by submitting your form.
Go to Settings->Form Settings->Show More Options
Scroll down to "Encrypt Form Data".
You can also follow the proper way to encrypt your form data by following this guide:
https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them
Let us know if you have any further query.