Forms not submitting properly

  • Profile Image
    Tradecraft
    Asked on February 21, 2018 at 09:56 AM

    The last page of my form also contains a docusign widget with the auto-submit feature turned on. 

    I've found that sometimes when someone signs the docusign, it doesn't automatically submit and I have to find a copy of the form in my docusign account. Other times, I will receive duplicate submissions in JotForm.


    Is there anything I can do to fix this issue?


  • Profile Image
    Kevin_G
    Answered on February 21, 2018 at 11:32 AM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing this form from your account https://www.jotform.com/form/73174904916159 and I can see the form is submitting automatically once the signature field is filled. 

    Please see this screen-cast about my test: 

    15192306611.gif

    May you please confirm this is the form where you're experiencing the issue? 

    If not, please share us the form where this happens. 

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL 

    You may also provide us with a sample submission that was duplicated. If you already deleted the duplicated submission we will check the email logs in order to see the issue. 

    We will wait for your response. 

  • Profile Image
    Tradecraft
    Answered on February 21, 2018 at 11:43 AM
    Yes this is where the problem is arising.
    I think when people see the Docusign completion window they think they are
    done and close out completely before submitting/autosubmission.
    My question is there a way around this or could the docusign window auto
    close?
    *Maddie Doering*
    *Customer Experience Manager*
    *Tradecraft Coffee & Tea Outfitters*
    *773-832-7025 | mdoering@tradecraft.me *
    ...
  • Profile Image
    Kevin_G
    Answered on February 21, 2018 at 12:49 PM

    Unfortunately, it's not possible to automatically close the window, the widget only allows the automatic submission after the signature process and change the method how the window is opened: 

    15192351141.png

    Now, there is no way to avoid the users from closing the window or tab without clicking the submit button, in case the widget does not redirect. The current process would require to close the window after signing and then the widget will auto submit the form, if that does not happen the users may need to click on the submit button. 

    I think you may add some instructions on your form asking your users to click on the submit button if the form is not automatically submitted. The text element will help you with that: 

    15192353531.png