The "Get Price From" dropdown field in all payment fields are now gone

  • JHSM
    Asked on February 21, 2018 at 12:07 PM

    I am struggling to get may TOTAL DUE to show up in the PAYPAL area. I know it should be simple, but I can't make it work. HELP!

  • Elton Support Team Lead
    Replied on February 21, 2018 at 1:56 PM

    I can see the Paypal field in your form, both in preview and edit.

    However, I suggest you delete the condition with missing field in your form that has connection to the Paypal field to avoid any issue.

    The Get Price From dropdown field in all payment fields are now gone Image 1 Screenshot 20

  • JHSM
    Replied on February 21, 2018 at 2:24 PM

    OK so I did that and I still can't make the amount from total due show up in Paypal and there is no longer GET PRICE FROM in the "Paypal Intagration"

  • Elton Support Team Lead
    Replied on February 21, 2018 at 2:48 PM

    You are right. The "Get Price From" dropdown field isn't there anymore. I will ask our developers about this and let you know. There might have some updates that affected this. Stay tuned!

  • Rose
    Replied on February 22, 2018 at 1:32 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now, please check and do let us know. 

    Thank you in advance for your understanding and cooperation. 

  • JHSM
    Replied on February 22, 2018 at 8:57 AM

    OK, GET PRICE FROM is back, now how do I get the total due in it??? It has to be simpler than it seems.

  • David JotForm Support Manager
    Replied on February 22, 2018 at 10:10 AM

    The "Total due" should be listed in the "Get Price From" dropdown, as shown on this guide: https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field