Form disappearing in Squarespace

  • accwebsupport
    Asked on February 21, 2018 at 12:39 PM

    Dear Support,

     

    I created forms through JotForm and embedded them inside my Squarespace site. However, when I visit the website the form will initially disappear.

    The form is embedded with a "Menu", which acts like tabs so I can have four forms embedded in one page and allow the user to easily navigate through them. If you click a different tab then the form will load, the problem of disappearing only occurs on the initial loading of the page.

    What can I do to stop the the form from disappearing? The URL is: http://www.accprinters.com/get-a-quote/.

    I am embedding the form using:

     
     
    I know that the possibility of iframe exists with Squarespace, but the "Menu" (tabs) does not allow for using that option.
     
    Thank you,
     
    Parker
    ACC Printers
    Jotform Thread 1392047 Screenshot
  • Kiran Support Team Lead
    Replied on February 21, 2018 at 2:04 PM

    I have checked the web page provided and see that the forms in each tab are being displayed at my end without any issue. Were you able to fix the issue? Could you check once again using a private or incognito window or a separate browser to see if that helps?


    Let us know if you need any further assistance. We will be happy to help.

  • accwebsupport
    Replied on February 21, 2018 at 2:12 PM

    I have tried multiple computers on our network, it disappears for all of them while using Firefox. However, if I use incognito in Firefox then the problem does not occur. It also does not occur on Chrome regardless of incognito.


  • aubreybourke
    Replied on February 21, 2018 at 3:15 PM

    I was able to reproduce the problem using MS Edge browser.

    1519243990tiic4 Screenshot 10

    How are you embedding the forms?

    For Squarespace please follow the instructions here:

    Adding-a-form-to-Squarespace

  • accwebsupport
    Replied on February 24, 2018 at 1:41 PM

    I resolved the issue by using HTML tabs inserted inside a "Code Block", and not Squarespace tabs (which they call "Menu"). Thank you for your support.