How can we add IP Address to our email notification

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    Thayne
    Asked on February 21, 2018 at 01:14 PM

    I added the IP Address to the submission form.  When I say send a test email it comes through with the IP Address, but when I submit an actual submission the IP address is not there.

    Also, I want the "From" to be labeled as a "New Application."  When I say send a test email it comes through with the correct "New Application", but when I submit an actual submission the from field in the email is a long random set of letters/characters.



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    TREVON
    Answered on February 21, 2018 at 02:32 PM

    I have cloned your form and I could not replicate the issue. I was able to receive a notification with the IP field.

    I have subsequently cleared your form cache, kindly do test and let us know if the issue is resolved.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache


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    thaynegarner1
    Answered on February 22, 2018 at 02:43 AM
    I just cleared my Cache, re added my key and the IP Address is still not on the application that I received.
    Thayne
    ...
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    Ardian_L
    Answered on February 22, 2018 at 06:21 AM

    Can you please go to your submissions page. Click on the Settings icon on the right. And enable the IP option.

    1519298488EnableIP.png

    Please let us know if the issue persists. Thank you!

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    thaynegarner1
    Answered on February 22, 2018 at 02:43 PM
    the IP Address is on the submission form if I go into the form. However, when it send me the message to my email and I pull it up it is not present, I don’t want to have to go back into the submission form every time I want it on the form it sends to me.
    Thanks,
    Thayne
    ...
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    TREVON
    Answered on February 22, 2018 at 02:57 PM

     Apologies for the challenges you are facing.

    Would you kindly delete the notification you have setup then create a new notification with the IP fields added then test new notification and let us know if this works?

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

    https://www.jotform.com/help/68-Add-a-Date-on-Email-Notification


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    thaynegarner1
    Answered on February 22, 2018 at 04:43 PM
    I created a new one and the same thing happened. The fields that are auto populated in the “Email Content” for the Email Notifications are all there. I add a new row and I call it IP and then I add "{ip}” on the right side.
    However when I get a new submission the IP address is not in the email notification.
    Thanks,
    Thayne
    ...
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    Kevin_G
    Answered on February 22, 2018 at 06:34 PM

    I can see that your form is encrypted, the email notification for encrypted forms will have the default data and it cannot be customized, email autoresponders are not available on encrypted forms either.