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  • Profile Image

    Customer happy, but client not (no email)

    Asked by pekadess on October 16, 2012 at 01:50 PM

    Case:

    2 email responders created: 1 to client, 1 to customer

    My client
    doesn't get auto-mail with after customer filled in form?
    Customer sees Thank you page and gets autoresponder mail with all data

    Jotform UI:

    • I've tested as client (thank you page, and email with data)
    • Test-setting in e-mail build does send mail to me (instead of to my customer, even when there mail is 'receiver')
    • E-mail setup totally deleted, form saved, and created new email, but with same result :-(

    What needs to be changed?

    Form: http://form.jotformeu.com/form/22862115200339 

  • Profile Image
    JotForm Support

    Answered by Rodjit on October 16, 2012 at 04:18 PM

    Hi, 

    Your email address info@allinstuc.nl is NOT in our bounce so please try to set your notification "Sender Email" to noreply@jotform.com


    Hope this helps and let us know for questions.

    Thanks