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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customer happy, but client not (no email)

    Asked by pekadess on October 16, 2012 at 01:50 PM


    2 email responders created: 1 to client, 1 to customer

    My client
    doesn't get auto-mail with after customer filled in form?
    Customer sees Thank you page and gets autoresponder mail with all data

    Jotform UI:

    • I've tested as client (thank you page, and email with data)
    • Test-setting in e-mail build does send mail to me (instead of to my customer, even when there mail is 'receiver')
    • E-mail setup totally deleted, form saved, and created new email, but with same result :-(

    What needs to be changed?

    Form: http://form.jotformeu.com/form/22862115200339 

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    JotForm Support

    Answered by Rodjit on October 16, 2012 at 04:18 PM


    Your email address info@allinstuc.nl is NOT in our bounce so please try to set your notification "Sender Email" to noreply@jotform.com

    Hope this helps and let us know for questions.