Customer happy, but client not (no email)

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    Asked on October 16, 2012 at 01:50 PM


    2 email responders created: 1 to client, 1 to customer

    My client
    doesn't get auto-mail with after customer filled in form?
    Customer sees Thank you page and gets autoresponder mail with all data

    Jotform UI:

    • I've tested as client (thank you page, and email with data)
    • Test-setting in e-mail build does send mail to me (instead of to my customer, even when there mail is 'receiver')
    • E-mail setup totally deleted, form saved, and created new email, but with same result :-(

    What needs to be changed?


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    Answered on October 16, 2012 at 04:18 PM


    Your email address is NOT in our bounce so please try to set your notification "Sender Email" to

    Hope this helps and let us know for questions.