Square integration: Unable to find the calculation field for user defined amount option

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    Asked on February 21, 2018 at 05:40 PM

    Hi JotForm,

    I had to quick adjust a form towards a different payment method so we could cover our processing fee... and in doing so, I cannot seem to get the total due to translate into our Credit Card Total line in square - what am I missing?? 

    I tried to mimic our other forms, and cannot seem to find what I'm missing. 

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    Answered on February 21, 2018 at 08:00 PM

    I have cloned your JotForm and see that the calculation field is not being displayed in the payment wizard for User defined amount. It seems that there is an issue with the payment wizard. Let me forward the thread to our backend team to investigate the issue further. Once we have any news, you'll be posted here.

    Thank you!

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    Answered on February 22, 2018 at 01:43 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now, please check and do let us know. 

    Thank you in advance for your understanding and cooperation.