Account suspension

  • Christian delgado
    Asked on February 21, 2018 at 6:11 PM

    had an issue with a form I created for my clients who are looking into doing bankruptcy. Where I added credit karma log in info. And it was susupended due to that issue. 

    I contacted you guys and received an email that it was taken out to reinstate my account. 

    My username is evictionhelp. I think you guys have me confused with a diff account. Bcs I keep receiving that the account is active. Please help me. 

    Jotform Thread 1392635 Screenshot
  • John_Benson
    Replied on February 21, 2018 at 8:29 PM

    I checked the account (evictionhelp) and it is suspended because one of your forms is asking for the SSN. As per our terms of use, collecting sensitive information is not allowed here in JotForm.

    151926277941c3323c Screenshot 10

    I have deleted the guilty fields and I have re-activated your account back to good status. You can now use your forms and account properly.

    I hope this information helps. If you need further assistance, please contact us again.