Account suspension

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    Christian delgado  
    Asked on February 21, 2018 at 06:11 PM

    had an issue with a form I created for my clients who are looking into doing bankruptcy. Where I added credit karma log in info. And it was susupended due to that issue. 

    I contacted you guys and received an email that it was taken out to reinstate my account. 

    My username is evictionhelp. I think you guys have me confused with a diff account. Bcs I keep receiving that the account is active. Please help me. 

  • Profile Image
    John_Benson
    Answered on February 21, 2018 at 08:29 PM

    I checked the account (evictionhelp) and it is suspended because one of your forms is asking for the SSN. As per our terms of use, collecting sensitive information is not allowed here in JotForm.

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    I have deleted the guilty fields and I have re-activated your account back to good status. You can now use your forms and account properly.

    I hope this information helps. If you need further assistance, please contact us again.