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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    comment textarea field doesn't work in email notification

    Asked by lindro on October 16, 2012 at 02:29 PM

    Nittany Pizza Feedback form does not send recipient (site owner) comments filled out in the comment box.

    Page URL:
    http://www.nittanypizza.com/contact.html

  • Profile Image

    Answered by jeanettebmz on October 16, 2012 at 03:44 PM

    Are you talking about the comment box named "Cheers & Coaching tips"?

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    Answered by lindro on October 16, 2012 at 03:49 PM
    yes
    www.lindro.com
    lindro@lindro.com
    717-441-4934
    Toll Free: 866-601-8357

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    JotForm Support

    Answered by Rodjit on October 16, 2012 at 04:47 PM

    Hi, I have just checked your form notifications settings and found them not being configured correctly. I suggest to rebuild them and do a test submission to see if it doesn't work.

    Also, set your form "Sender Emai" to noreply@jotform.com, it is something like this:

    Hope this helps and let us know for questions.

    Thanks

  • Profile Image

    Answered by lindro on October 16, 2012 at 09:25 PM
    I'm getting the reply and all the information. What I'm not getting is text
    in the comment box.
    www.lindro.com
    lindro@lindro.com
    717-441-4934
    Toll Free: 866-601-8357

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    JotForm Support

    Answered by jonathan on October 16, 2012 at 09:56 PM

    Hi,

    The comment field in the email message body is {cheers}. Your Notification 2 is using {cheersComments9} instead, -- the reason the resulting email message is blank for this.

    Please correct this and test again. Inform us if the issue persis event after correcting.

    Thanks.