- HenryAsked on February 22, 2018 at 02:06 AM
Hey Aytekin, thanks for sharing your experiences. We're a small growing team that's going through some restructuring because as we grow, we learn that we need to slowly breakaway from the way we've been doing things which is basically everyone wearing different hats throughout the day.
You mentioned "Instead of creating silos, we have 5–6-member teams comprised of a developer, designer, UI expert, data scientist, and any other roles the group needs."
I'm really curious about this bit of sentence because I'm wondering how does the customer support team fits into that sort of arrangement, how are they gonna carry their day to day task if they're part of this multi-discipline sprint like group.
Thanks in advance,
This is a re-post of a comment on Hire slowly, grow slowly: how we grew from 1 to 100 employees
- JotForm SupportRoseAnswered on February 22, 2018 at 02:09 AM
Your question was escalated and you will be informed via this thread.
- JotForm FounderaytekinAnswered on February 22, 2018 at 02:39 AM
Most of our Customer Support reps work remotely from their home. We have customer support reps from all over the world: From Philippines to El Salvador. In the article, I am mostly talking about the part of the company that works on our product. We also do have support team members both in California and Turkey offices. They do time to time work very closely with the product teams and help them with finding, evaluating and analyzing customer feedback. We will sometimes even colocate them with a team when a project needs a lot of customer interaction.
- comfortworksAnswered on February 27, 2018 at 04:40 AM
Got it, that makes so much more sense.
Unfortunately, these days there aren't enough 'noise' out there about companies who made it on their own because the world only cares about big fat unicorns who raise hundreds of millions with billions of dollar valuation.
Nevertheless, we are also a believer of building a company with steady, profitable and manageable growth. And uh, we jumped from typeform to jotform because your blog reminds me so much of what we're going through or having gone through.
Cheers for the reply mate, will be rooting for ya'll.