- E6Asked on October 16, 2012 at 03:31 PM
I have a form that allows people to upload files.
The email notification seems to be working fine and showing the list of files uploaded.
But the PDF that's included (or if you go to my forms and select 'Get PDF') is not working correctly.
Instead of a file list, it shows the letter a followed by a greater than sign, like this:
Any ideas on why this is happening?
- jeanettebmzAnswered on October 16, 2012 at 04:07 PM
It seems there is an issue with email alert coding. Please delete the current email notification and re-build it. See if this fixes the problem.
Let us know if you need further assistance
- JotForm SupportMike_TAnswered on October 16, 2012 at 04:21 PM
We are sorry for the inconveniences caused.
We have made some more tests, and we were able to reproduce the problem with corrupted links in PDFs from Multiple Upload tool.
Please note that uploads from Single Upload tool are not affected.
The issue has been escalated to our Development Team. As soon as we have any updates on this, we will let you know.
- E6Answered on October 16, 2012 at 04:26 PM
Thanks for the quick responses, but just to be clear...
Please note that the issue is not with email notification text and users do not have a problem with UPloading PDFs.
The issue is with the Get PDF button in Jotform itself and on the PDF file it includes as a job file.
Although I just re-read the 2nd response and realize that you seem to have identified the problem as being related to the way info is getting stored on multi file uploads, so hopefully we're all on the same page.
- JotForm SupportozanAnswered on October 19, 2012 at 06:59 AM
We've fixed the issue. Multiple file uploads display properly. If you have any other problems regarding this issue, please do not hesitate to reply this thread.
- E6Answered on October 19, 2012 at 10:02 AM
Cool. Thanks for the quick response.