Error: Server Error The server encountered a temporary error

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    odm111
    Asked on February 22, 2018 at 03:58 AM

    Hi there, some of my clients are intermittently unable to submit their order form. After pressing the submit button it sits there for several minutes then they receive the following error:

    Error: Server Error The server encountered a temporary error and could not complete your request. Please try again in 30 seconds.

    I see there have been updates to the Image Upload widget recently. I wonder if this may have something to do with it?

    I have not been able to replicate the problem. One client was having the problem in Chrome but not Internet Explorer.

    Here is a screenshot of the error message.

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    Adrian
    Answered on February 22, 2018 at 07:46 AM

    I have tried making a test submission to your form and uploading an image to each widget field.
    The data submitted correctly, twice.

    This could have been a temporary issue.
    Let us know if you can reproduce this or if this happens again.
    We are sorry for the inconvenience.

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    odm111
    Answered on February 25, 2018 at 11:24 PM

    It does seem to be a temporary issue but one that has popped up with different clients over the past month. I see it popping up from time to time in other questions. Is there a known issue that can be fixed?

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    Adrian
    Answered on February 26, 2018 at 06:21 AM

    I see that there are multiple upload fields in your form.

    These kinds of errors can happen when there are many files uploaded or the file size is very large.

    I suggest you limit the maximum file size for the uploads and the number of files that can be uploaded.
    Complete Guide: Changing the File Upload Size Limit