Can I merge two accounts?

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    vedasfitness
    Asked on February 22, 2018 at 04:13 AM

    I have two accounts.  I gave additional access to other people and they can see both accounts, but I cannot unless I log in separately.  I have recently upgraded and was wondering if can merge the two accounts?  

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    Adrian
    Answered on February 22, 2018 at 08:05 AM

    I can see that you have 3 Sub Accounts in your account with the username vedasfitness.

    Those accounts have full access to your forms. So, they can see their own forms and your forms.

    If you want to see the forms created by other accounts, this is possible if they drag and drop their forms to the shared folder which has your username.

    1519304724drag.gif

    This way, both accounts will have access to the forms.

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    vedasfitness
    Answered on February 22, 2018 at 02:43 PM
    Oddly when I log in, I have to log into each account separately to see all the forms. It does not give me the options to see all the forms from one account, only the other reps I set up in each account.

    Tammy Polenz

    Author, Think Fit 2 Be Fit
    President, Vedas Fitness
    O: 216.298.5115
    C: 440.477.8811

    IMG Building Location
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    Cleveland, OH 44114

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    Cleveland, OH 44114
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    Victoria_K
    Answered on February 22, 2018 at 04:05 PM

    You are right, the other users (sub-accounts) can see your forms and their own, because that is you, who shared forms with them, they did not.

    So, in order to see their forms in your account, you need to transfer them like my coleague showed above. Please note, that you should be logged in as a sub-account when transferring.

    Hope this helps! But do not hesitate to get back to us with more questions.


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    vedasfitness
    Answered on February 22, 2018 at 04:43 PM
    Thank you for the update. I will try this method.

    Armando – please see below and send me an update on whether you are able to transfer to the account that is the paid account. See below.

    Tammy Polenz

    Author, Think Fit 2 Be Fit
    President, Vedas Fitness
    O: 216.298.5115
    C: 440.477.8811

    IMG Building Location
    1360 E. 9th Street, Suite 640
    Cleveland, OH 44114

    Key Center Building Location
    100 E. St. Clair
    Cleveland, OH 44114
    www.vedasfitness.com


    Vedas Facebook Page
    Tammy Polenz Facebook Page
    Vedas Twitter Page
    Vedas Instagram Page
    Think Fit to Be Fit Book Video

    ...