Unchecking ticket purchases check boxes on edit submission isn't working

  • BWC9Hole
    Asked on February 22, 2018 at 8:28 AM

    I created the form below for Tee Times where all of the Time Slots are limited to 4. When a Time Slot is full (4) it greys it out appropriately; however, if you go back in and Edit that Submission (say u want to cancel it), it doesn't let you uncheck that box?

    Page URL: https://form.jotform.com/BWC9Hole/tee-time-sign-up-may-2-2018
  • Kiran Support Team Lead
    Replied on February 22, 2018 at 10:00 AM

    I have cloned your JotForm and sent a test submission. When I tried to edit the submission, I was able to remove the checkbox and check the Cancel option without any issue. Please see the screencast below:

    1519311515Peek 2018 02 22 20 27 Screenshot 10

    Are you still experiencing the issue? If so, please try updating the widget and let us know if the issue still persists. We will be happy to take a look again.

    Thank you!