Billing: Cancel PayPal subscription and refund please

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    Asked on February 22, 2018 at 08:30 AM

    Hello at Jotform

    We took out a Gold not-for-profit subscription recently, and while your software is very good, it only really offers one thing that Wufoo does nor, at least for us. The one thing we can do for ourselves manually, we have discovered, and this will save us recreating some 30 or so forms in Jotform that we already have.

    Even if a refund is not possible, we'd like to cancel our account - can you let me know the easiest way to do so please?

    Very best

    Andrew | English Chess Federation

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    Answered on February 22, 2018 at 08:30 AM

    * does not

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    Answered on February 22, 2018 at 09:56 AM

    As you signed up with PayPal you will need to cancel your subscription yourself. 

    To do this simply log into the PayPal website, locate your last payment to JotForm and hit cancel subscription.

    Instructions here:


    I have forwarded your refund request to the manager. As you are cancelling within 30 days you should be entitled to a full refund.