- DanielsanAsked on February 22, 2018 at 09:06 AM
Hello JotForm Team,
I created a form, copied the code and embedded it on my Adobe Muse responsive site.
I can see the form through all breakpoints in Muse but online it shows up only on the desktop version, and when I change the browser page size it disappears definitely!
can you please help me? (sorry for my beginner english!)
- JotForm SupportTREVONAnswered on February 22, 2018 at 10:20 AM
Kindly try using form Iframe method to embed your form to your website.
Kindly do let s know if the above resolved the issue.
- JotForm SupportTREVONAnswered on February 22, 2018 at 12:23 PM
Thank you for your response. This may be related to the height of the iframe. Kindly try increasing the height of the iframe as shown in highlighted area in red.
<iframe id="JotFormIFrame-80445834063355" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotformeu.com/80445834063355" frameborder="0" style="width: 1px; min-width: 100%; border: none; height: 1990px;" scrolling="no"> </iframe>
Alternatively you can use the above iframe code.
- JotForm SupportjonathanAnswered on March 02, 2018 at 05:54 PM
I checked on your website and I was able to see the issue as well.
What I suggest your try first is to get the latest iframe embed code of your form and re-embed again the form on your website.
This is to make sure the height of the iframe matches the height of the current form version.
Let us know if issue persist even after doing this already.
- DanielsanAnswered on March 03, 2018 at 05:21 AM
hallo Jonathan, I tried but it's even worst! it just puts the footer down but the issue is still the same! I copied the iframe code and pasted it in the "edit html" window of the existing iframe.
maybe I do the wrong process but it's getting a bit frustrating!
can you show me a better solution?
- DanielsanAnswered on March 03, 2018 at 06:46 AM
meanwhile I noticed that when I try to fill the form, the SEND and PRINT button appears..
but the issue is not solved!
- JotForm SupportMike_GAnswered on March 03, 2018 at 11:40 AM
The issue is happening when the payment field in your form completely loads. Then the height of the form on your website will only be refreshed as you fill it.
Can you try to embed your form using the Iframe code, but without its <script> part, please?
Just this part:
<iframe id="JotFormIFrame-80445834063355" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotformeu.com/80445834063355" frameborder="0" style="width: 1px; min-width: 100%; height:2000px; border:none;" scrolling="no"> </iframe>
Without this part:
I hope this helps. If, in any case, the issue is not resolved, please do not hesitate to get back to us and we will be glad to help you further.