Auto delete app: Failing to delete all submissions

  • Profile Image
    djflorence
    Asked on February 22, 2018 at 10:22 AM

    Hi,


    I use the auto-delete entry widget to clear all submission.  However a couple times a day the entries do not get deleted and this is a huge problem for us.  Because we use the reservation calendar for selecting multiple dates we can not have any entries held in the database or the calendar will not function correctly for us.  I can not have dates unavailable on our calendars.

    Can you let me know why the entries are not getting deleted?


    Thanks

  • Profile Image
    Victoria_K
    Answered on February 22, 2018 at 11:43 AM

    I have tested the widget at my test form and my submission was deleted instantly (only email received). 

    1519317689Auto Submission Deleter - Oper

    Can I kindly ask you to check your auto-delete widget's dashboard? 

    A screenshot of it would be appreciated for further investigation. 

    Here is the link:

    http://auto-delete.jotform.io/dashboard

  • Profile Image
    djflorence
    Answered on February 28, 2018 at 09:19 AM

    I am attaching a screenshot of the app screen. I issue is still happening I had 3 submissions that did not delete this morning.  There does not seem to be a reason for the app not deleting the entries and it seems very random but happens at least 4 or five times a week.  It is very frustrating and can make my form unusable.


    Thanks

    1519827509app_screen_shot.jpg

  • Profile Image
    david
    Answered on February 28, 2018 at 11:23 AM

    I checked with one of my own forms and was also unable to reproduce the issue.  Let us know if another submission isn't deleted by the app for your form and if possible, leave the submission active.  This way our we can forward it to our developers to see why it was not removed by the app.

  • Profile Image
    djflorence
    Answered on March 12, 2018 at 02:23 PM

    Ok I have left 2 submissions that should have been deleted but were not.  This issue happens about 1 out of ever 10 submissions.  Thanks

  • Profile Image
    aubreybourke
    Answered on March 12, 2018 at 03:34 PM

    OK, I have escalated the issue to Level 2 support. The developers will take a look at your problem and post a response here when they are ready. Please don't delete the two submissions there for them to inspect.


  • Profile Image
    aubreybourke
    Answered on March 14, 2018 at 01:36 PM

    I cloned your form and was unable to reproduce the problem. I submitted it like ten times.

    I see you also cloned your form twice. Can you confirm that the problem exists in your clone?

  • Profile Image
    djflorence
    Answered on March 14, 2018 at 02:44 PM

    I can not consistently create the problem either.  However, I had an additional 2 entries in the system this morning that did not delete.  I had to manually remove them since the reservation calendar (which we use all the time) does not work as long as there are submissions held in the system. 

    I don't know about the clone since it is only a backup and not actually used.

  • Profile Image
    aubreybourke
    Answered on March 14, 2018 at 03:08 PM

    There's a good chance the clone is not affected. 

    Is there a possibility that you can switch to your clone for a while. And see if the submissions get through?

  • Profile Image
    djflorence
    Answered on March 19, 2018 at 04:19 PM

    I have tried a cloned versions and the same thing has happened.  Today we had 6 submissions that had to be manually deleted in the original form and 1 (which I left) on the clone.  It seems to be happening more often.

    Thanks

  • Profile Image
    aubreybourke
    Answered on March 19, 2018 at 05:07 PM

    OK thanks for testing it for us. We are ready to escalate the ticket now. So the developers will take a look at your form now. And should reply with any progress made. Please bear with us.

  • Profile Image
    djflorence
    Answered on March 26, 2018 at 10:25 AM

    It now looks like almost every submission is not getting deleted.  I had 12 this morning I had to manually delete.

    Thanks

  • Profile Image
    david
    Answered on March 26, 2018 at 11:27 AM

    A ticket has been opened for this and assigned to a developer to look in to.  As soon as we have any updates, we will let you know here in this thread.

  • Profile Image
    djflorence
    Answered on May 02, 2018 at 08:47 AM

    Any update on this.  I had another 10 submissions that did not delete overnight and made my form unusable.  Thanks.

  • Profile Image
    BDAVID
    Answered on May 02, 2018 at 10:47 AM

    Unfortunately, we have not received any updates yet. I will ask our developer if there is any progress on fixing this issue.

  • Profile Image
    Harut
    Answered on December 06, 2018 at 09:49 AM

    Dear Users,
    The issue has been solved. 
    Your submissions will be deleted during a small time period after users submit your forms.

    Best regards,
    JotForm Team