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    How can I get my check box info to come through on my notification email?

    Asked by sallymccarthy on October 16, 2012 at 07:26 PM

    I did a few test notification emails. The form is working great on my site except, the information listed on my check box portion of the form is not coming through in the email.

    I can see the info if I go to the filled out form on Jotform's site.

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    JotForm Support

    Answered by EduardoMendez on October 16, 2012 at 07:34 PM

    Hello there!

    I would suggest deleting the notification and creating a new one.

    Please give it a try and let us know if it helped. Also, if you continue to have this issue, please let us know the URL of your form so that we can further troubleshoot.

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    Answered by sallymccarthy on October 16, 2012 at 07:47 PM

    OK. I created a new section for the check boxes for the following:

    "I would like a quote for the following types of coverage:"

    but the coverages are not listed in my notification.

    Here is the url: http://starlifeandhealth.com/contact-us.html

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    Answered by habitatjackson on October 16, 2012 at 07:54 PM

    I changed it to your generic thank you and it still says:

    Thank you for your poinsettia order.

    Here is the url for the form:

    http://form.jotformpro.com/form/22705765774968


  • Profile Image
    JotForm Support

    Answered by jonathan on October 16, 2012 at 08:19 PM

    @sallymccarthy

    Hi, on the 1st Notification the field name for "I would like a quote..." in the email message body should be {iWould19} not {iWould12}

    The 2nd Notification automaticaally corrected this, so that should work. But I noticed that Notification 2 have different email address (not sally??@com???.net), so, you might want to check the other email you applied on the 2nd Notification.

    Hope this help. Please inform us if you have further inquiry.

    Thanks.

     

    @habitatjackson 

    Hi, please refer to the original topic you created here.

    https://www.jotform.com/answers/139368-Custom-thank-you-message-not-working#1

    as I responded to it already.

    Thanks