Not receiving the email notification

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    Jdias1959
    Asked on February 22, 2018 at 12:46 PM

    Our Blackrock Incident Report is not being received on any email.

    can you please help.


    Thanks

    John Dias

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    david
    Answered on February 22, 2018 at 01:50 PM

    I checked our logs and there should be 2 notification emails being sent to your Jdias@ address.  Check your spam/junkmail folder to ensure they are not being filtered there.

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    Jdias1959
    Answered on February 22, 2018 at 02:27 PM

    Yes, but if you associate this with box, we do not get email notifications.

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    david
    Answered on February 22, 2018 at 02:39 PM

    Using any integrations, including the Box.net inegration, should not not have any impact on emails being sent.  According to your form email history, the notifications are indeed sending from our end.  You can view your email history if you would like:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Either the emails are being filtered to your spam/junkmail inbox or they are being blocked all together.  They are being sent from our end.