Edit Submission: Unable to edit submission integrated with Square

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    maypearlyouth
    Asked on February 22, 2018 at 12:50 PM

    When I go to update a submission, I push submit form and it just says please wait and never changes the data.

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    Sabbir
    Answered on February 22, 2018 at 02:03 PM

    I have tried updating the submissions in my form and I was not able to reproduce the issue.

    Can you please try clearing your form cache and check back again?

    You can try update your submission from different browsers.

    If the issue still exists, please send us a screenshot so we can check further.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum


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    Mike_G
    Answered on February 23, 2018 at 02:18 PM

    As we have discussed earlier via chat, I have escalated your concern to our developers so they can further check the issue. Although we cannot provide any timeframe for when the issue will be fixed, please be assured that once there is an update we will notify you in this thread the soonest.

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    york
    Answered on April 17, 2018 at 09:50 AM

    The issue was related to square payment integration throwing errors when editing the submission.

    It is fixed now. Thank you for reporting.