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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom thank you message not working

    Asked by habitatjackson on October 16, 2012 at 07:42 PM

    This is the url for the page:



    this is the item it should show:

    Thank You for Your Poinsettia Order. 

    Please send a check for owed amount to

    Habitat for Humanity 

    P.O. Box 4194

    Jackson, WY  83001



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    JotForm Support

    Answered by jonathan on October 16, 2012 at 07:57 PM


    There is a condition on your form that re-direct it to a conditioned thank you message upon submission when My Product is filled-in. Since My Product is not a required field, if you skip it, the custom thank you page will be shown instead. 

    I tested it without checking product and the custom thank you message was shown.

    Please check this on your form and make the necessary adjustment on the condition.

    Please inform us if you require further assistance.