Custom thank you message not working

  • Profile Image
    Asked on October 16, 2012 at 07:42 PM

    This is the url for the page:


    this is the item it should show:

    Thank You for Your Poinsettia Order. 

    Please send a check for owed amount to

    Habitat for Humanity 

    P.O. Box 4194

    Jackson, WY  83001



  • Profile Image
    Answered on October 16, 2012 at 07:57 PM


    There is a condition on your form that re-direct it to a conditioned thank you message upon submission when My Product is filled-in. Since My Product is not a required field, if you skip it, the custom thank you page will be shown instead. 

    I tested it without checking product and the custom thank you message was shown.

    Please check this on your form and make the necessary adjustment on the condition.

    Please inform us if you require further assistance.