How will my customer cancel their subscription via Stripe?

  • Profile Image
    shepherddp
    Asked on February 22, 2018 at 01:40 PM

    By using a Jotform to accept subscription payments (recurring) via Stripe, my customers won't actually have a portal or dashboard through which they could login and cancel on their own. (As they would, say, with membership software.)

    Correct? 

    So to cancel, they would have to contact us and we would terminate their billing profile directly in Stripe.

    Correct?

    Thanks,

    David Shepherd

  • Profile Image
    John_Benson
    Answered on February 22, 2018 at 02:48 PM

    Hi David,

    Yes, your customers should contact you if they want to cancel their subscriptions. You will need to do it from your Stripe Dashboard (since you're using Stripe on your forms), you could find all your active subscriptions by following this link: https://dashboard.stripe.com/subscriptions

    I am not sure if Stripe is sending an email to your customer an option to unsubscribe but you can contact them for more information. Here's the link: https://support.stripe.com/

    I hope this information helps. Thank you.