Not receiving email notifications

  • Profile Image
    danfeld8
    Asked on February 22, 2018 at 02:02 PM

    We had our website built on Wix by a 3rd party. He used JotForm for the "contact us" page: http://www.cielocateringevents.com/contact

     

    Why are we not getting any notifications when somebody send the form? Is this an issue with the Wix site builder, JotForm or both? 

     

    Please advise because we are losing out on business.

  • Profile Image
    Jed_C
    Answered on February 22, 2018 at 03:08 PM

    We apologize for the inconvenience.

    Upon checking your email, it seems that it was in our bounce list due to the reason listed below. I went ahead and removed your email from our bounce list. Kindly try making a test submission and see if you are now able to receive email from Jotform.

    Result: marcy@cielocateringevents.com is IN the bounce list

    Reason(s) : smtp; 552 5.2.0 7RtW1t01J1DfK9C01 - 7RtW1t01J1DfK9C01RtXuP

    marcy@cielocateringevents.com is NOT in the unsubscribe list

    To avoid future issues with your email getting into our bounce list, please refer to our guide here https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues.

    Let us know if you have any questions or if you need further assistance.