What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a jotform account but have not been receiving my jotform data in over 30 days.

    Asked by guest_22897603744059 on October 17, 2012 at 12:20 AM


    My name is Parth Savla and I am a team member of Cheryl Burke Dance (www.cherylburkedance.com) and it has come to our attention that we have not been receiving jotform data for 30+ Days.  You may have the following name: Roke Noir as someone who set up the account.  However, she has moved on to other opportunities and we are not able to contact her regarding the set up details of our account.

    Please let me know the status of our account and who we my contact in order to rectify the situation.  The form data form the jotform is critical to our business and it is URGENT that we be able to fix it as soon as possible.


    Thank you greatly for your assistance.


    Please contact our studio manager: Brigitte Levy at  650.864.9150 and email: brigitte@cherylburkedance.com regarding the next steps to be taken



    Parth Savla



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    JotForm Support

    Answered by jonathan on October 17, 2012 at 01:31 AM


    As of latest checking, the account 'rokenoir' which the embedded form is associated to, is still active.

    I was also able to check that submissions for this form have been arriving consistently for the last 15 days I checked.


    If you are able to login to the account, you can check this on the My Forms / Submissions Page.

    Please check and inform us if you are able to establish current account status.