Pay through PayPal stoped working

  • Profile Image
    Asked on February 22, 2018 at 04:07 PM


    We have a few forms and they have worked well in the past. A recent form, which was an updated duplicate of a working online payment form, worked for our first person this year, but now seems to have stopped.

    Now after a user enters their info and proceeds to checkout, there is no PayPal and instead it goes straight to the "thank you" page. 

    Any idea as to what is going on?

  • Profile Image
    Answered on February 22, 2018 at 05:36 PM

    I was able to get redirected when I added a value/input into the Paypal payment field.

    PLEASE TAKE NOTE: if the Paypal field doesn't have any value or equal to "0" , it will just automatically submit without being directed to the Paypal Checkout page.


    I see that you have two Product options on your form (Silver, Bronze). Would you like to pass the price from those products into your Paypal field when they select it ?

    If yes, you can assign those option/product a Calculation Value

    Then will need to add a Form Calculation widget which will be used to calculate the assigned value earlier.

    Lastly you can now pass the value you have on your Form Calculation widget to your Payment field.


    I can clone your form and modify it to show you an Example if you like it that way.


  • Profile Image
    Answered on February 22, 2018 at 07:08 PM

    Ah... that would explain things. I really appreciate your fast help on that. It was a clone of a form created by my predecessor so I didn't even realize how she had arranged it till you pointed that out...

    I think I will rearrange things so that it give the options as "products" to purchase and then have it auto-complete the PayPal amount form by itself. Does that make sense to you? I'll try it in the next little while and write back if I'm still having problems.

  • Profile Image
    Answered on February 22, 2018 at 09:15 PM

    Hi, have you checked our video guide on how to create your first order form? If not yet, please check this link:

    If you want to add options to your payment form, please follow this guide:

    Please give it a try and if you have questions, do not hesitate to ask us. We'll be happy to assist you. Thank you.