Pay through PayPal stoped working

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    JulianMTaylor
    Asked on February 22, 2018 at 04:07 PM

    Hello,

    We have a few forms and they have worked well in the past. A recent form, which was an updated duplicate of a working online payment form, worked for our first person this year, but now seems to have stopped.

    Now after a user enters their info and proceeds to checkout, there is no PayPal and instead it goes straight to the "thank you" page. 

    Any idea as to what is going on?

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    Marvih
    Answered on February 22, 2018 at 05:36 PM

    I was able to get redirected when I added a value/input into the Paypal payment field.

    PLEASE TAKE NOTE: if the Paypal field doesn't have any value or equal to "0" , it will just automatically submit without being directed to the Paypal Checkout page.

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    I see that you have two Product options on your form (Silver, Bronze). Would you like to pass the price from those products into your Paypal field when they select it ?

    If yes, you can assign those option/product a Calculation Value https://www.jotform.com/help/301-How-to-Assign-Calculation-Value.

    Then will need to add a Form Calculation widget which will be used to calculate the assigned value earlier.
     https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    Lastly you can now pass the value you have on your Form Calculation widget to your Payment field.
    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

     

    I can clone your form and modify it to show you an Example if you like it that way.

    Thanks.

  • Profile Image
    JulianMTaylor
    Answered on February 22, 2018 at 07:08 PM

    Ah... that would explain things. I really appreciate your fast help on that. It was a clone of a form created by my predecessor so I didn't even realize how she had arranged it till you pointed that out...

    I think I will rearrange things so that it give the options as "products" to purchase and then have it auto-complete the PayPal amount form by itself. Does that make sense to you? I'll try it in the next little while and write back if I'm still having problems.

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    John_Benson
    Answered on February 22, 2018 at 09:15 PM

    Hi, have you checked our video guide on how to create your first order form? If not yet, please check this link: https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    If you want to add options to your payment form, please follow this guide: https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms

    Please give it a try and if you have questions, do not hesitate to ask us. We'll be happy to assist you. Thank you.