My camp registration for billing is NOT working...but it was just a couple weeks ago

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    Asked on February 22, 2018 at 06:21 PM

    I'm getting the error below, yet my form has two successful registrations from the end of January. Form link: 

    Error during transaction
    The merchant login ID or password is invalid or the account is inactive. 

    Please go back and fix this

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    Answered on February 22, 2018 at 06:31 PM

    Also of note: my info is accurate and active.

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    Answered on February 22, 2018 at 08:47 PM

    Hello PuebloZoo,

    The error response is an error returned by Is it possible that you have made changes on your account which resulted to this error?

    You can also try doing these steps to identify and remove fields in your that are required which may be resulting to this error:

    1. Log in to your account
    2. Go to Account > Settings > Payment Form > Form Field
    3. Uncheck everything that says "required"
    4. Save your account's settings

    Please let us know if the problem persists.