I do not have the option of "Jotform Footer" in my settings

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    clovely
    Asked on February 22, 2018 at 08:35 PM

    I do not have the option of "Jotform Footer" in my settings.



    This is a re-post of a comment on Form View Limits: What Is It All About?

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    Welvin
    Answered on February 22, 2018 at 10:00 PM

    Our apologies. This option is made for Grandfathered accounts. Accounts that are subscribed to our previous plans. I see that my colleague has opened a ticket for this case. You should receive an update there once our developer considers this for you. 

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    clovely
    Answered on February 23, 2018 at 12:16 PM

    Well, while someone is thinking about it, all my forms are disabled with a big ugly message.  I'm not paying $99/mo. If I have to spend the whole afternoon taking those forms off my site and finding an alternative, I won't be switching back.

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    Welvin
    Answered on February 23, 2018 at 12:58 PM

    I completely understand your concern. I have given you a half reset of the limits, so not sure why your forms are still disabled right after I sent my first reply here. It looks like the reset is unsuccessful and my apologies for that. 

    I see that you have upgraded the account to the Gold Plan. You are all set now with 1 million form views. 

    The ticket is already assigned to our developer. We will keep you updated.