Why I'm not receiving Email Notifications?

  • Profile Image
    Asked on February 22, 2018 at 10:56 PM

    I am not getting email notifications when my form is submitted by someone. Also the person that submits the form is not getting an email confirmation. I have check all of my settings and read all of the support articles that I can find and still no success.

    I have submitted other forms myself as a test to a different user and I do receive the submittal confirmation.

    So, I do not think it is a matter of the replies and notifications being blocked by multiple servers.

  • Profile Image
    Answered on February 23, 2018 at 03:45 AM

    I did a test submission in your form and I received the Autoresponder immediately:

    1519375209Screen Shot 2018-02-23 at 9.39

    I checked your submissions, and 3 of 4 are without email address:

    1519375326Screen Shot 2018-02-23 at 9.411519375335Screen Shot 2018-02-23 at 9.41

    1519375341Screen Shot 2018-02-23 at 9.41

    So autoresponder was not sent to those.

    The fourth one didn't go because the email ended in the Bounce list:


    Reason(s) : SMTP; 554 delivery error: dd

    I removed it from the Bounce list and the emails should go through now.

    Your Notifier email is not on the Bounce list and the emails should go through as well.

    Did you receive my test email?

    Please let us know.

    Thank you!