What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please Wait and no Thank You Page!

    Asked by mgdesignuk on October 17, 2012 at 06:17 AM

    I can receive the email stating that I have had an enquiry filled in but when the user does fill the form in and click 'Submit' then the page just hangs on 'Please Wait'. I have set up a thank you page but it never goes to it.

    Please help me as its driving me around the bend!!!

    Page URL:
    http://www.mgdesignuk.com/Contact.html

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    JotForm Support

    Answered by Rodjit on October 17, 2012 at 06:49 AM

    Hi,

    I have clone your form and do a test submissions and all are working fine, it redirects me to your custom thank you URL: http://screencast.com/t/xy0kMigkv5

    Please try it on your end and see if it does not work. 

    Thanks

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    JotForm Support

    Answered by NeilVicente on October 17, 2012 at 08:51 AM

    @mgdesignuk

    Your form embed codes are a mess because you have inserted the codes multiple times - tags are nested on top of one another causing the form to malfunction.

     

    My advice would be to delete all JotForm-related codes on your page, then re-embed the form, this time using iFrame embed codes.

    For your reference, delete the codes from this point:

    Up to this point:

    Hope this helps!

  • Profile Image

    Answered by mgdesignuk on October 17, 2012 at 09:53 AM

    I'll give that a go and report back - thank you!

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    Answered by mgdesignuk on October 17, 2012 at 11:20 AM

    Okay, I've added the script and the form appear on the page but it is now centred to the page and not aligned to the left?

     

    Any ideas? thanks

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    JotForm Support

    Answered by NeilVicente on October 17, 2012 at 11:35 AM

    Try enclosing your form's iFrame embed codes between these tags:

    <div style="text-align:left;width:960px">
    REPLACE THIS TEXT WITH YOUR FORM'S IFRAME CODES

    </div>

    After applying these changes, kindly upload your progress (to your site) so we can check if everything works as intended.

    Thanks!

  • Profile Image

    Answered by mgdesignuk on October 17, 2012 at 11:39 AM

    I managed to get it sorted in the end - please see http://www.mgdesignuk.com/Contact.html thanks for your help. Really appreciate it!

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    JotForm Support

    Answered by NeilVicente on October 17, 2012 at 11:44 AM

    I just sent a test submission and it went through perfectly.

    One thing I noticed though, the "Contact" link on your thank you page is broken.

    Anyway, we're glad to hear that your original issue is now solved. Feel free to contact us if you have other queries or concerns.